We stock over 5,000 specialty products and sell over 200,000 Lbs of cheese every week! (Read more interesting facts under the history tab.)
Frequently Asked Questions.....
Orders ship with FedEx within 48 hours, when your order is received before 8 am Monday through Friday.
Shipping days do NOT include Saturdays, Sundays, or Holidays.
We will not ship orders that contain perishable items unless we know it will reach it's destination before the Weekend.
(In that case.... all perishable shipments will be held back and shipped on the following Monday!)
Once your Ship to address is added, your shipping costs will calculate. If you order 1 or 2 items (1 To 5 Lb's), shipping costs may seem extreme, go back to your cart, add a few more items, shipping will get be more reasonable.....TRY IT! Shipping costs are calculated according to the weight and zip code of your Ship-To-Address entered on the Check-Out page.
The difference between 5 Lb's (1 or 2 items in your cart) to 15 Lb's(possibly 5 to 10 items in your cart) in most cases is only a $1 more in shipping!
Most product weights are doubled to allow for packaging and ice when applicable.
If you have any special NOTES OR REQUESTS... there is a block to click on the Check-out page. (One of the last steps on the check-out page, after you fill out the Bill-To address and the Ship-To Address's)
(Below is a few of the most asked requests)
1.) Yes... you can pick up your order in our retail store.
Specify the the day and time and we will deduct your shipping costs, and have it ready for you! Orders must be placed before 8 am "Monday through Friday" for next day pick-up.
2.)Yes... you may add products to your order that we do not have listed on our site.
(we will add that item onto our site for you the next time you order.)
3.)Yes...We use 2 inch thick styro-foam coolers packed with ice and dry ice for your perishable food. There is a color coded FedEx map on our Check-Out page with transit times. Find your state on the map, if your Ship To State is 4 days, 5 days, 6 days or a 7 day transit time..... We RECOMMEND you choose EXPRESS shipping when ordering perishable or FROZEN FOODS.(Especially in the summer months!) These states are...CALIFORNIA, NEVADA, UTAH, IDAHO, WASHINGTON, OREGON or HAWAII and ALASKA.
4.)Yes...You will receive an e-mail from FedEx with your tracking number on the day we ship no later than 6 pm.
Our staff checks every zip code to the FedEx map before we ship! We will e-mail you within 24 hours of receiving your order, if we think your perishable shipment should have an Expedited Delivery!
5.) No...we will not include a invoice in gift packages.
We know it is a gift when the Bill-to address and the Ship-to address is different, even if you do not request a card in the check-out.
6.) Yes... you can request a specific delivery date.
(If we have a problem with the transit time for your delivery, we will e-mail you)
7.)Yes... you may request specific samplers or months when you join our Cheese of the Month Club.
(Some requests have been to ship every other month.)
8.) Yes... You can redeem Penn Mac Gift Cards for Internet Orders!
There are redemption instructions on the Check-Out Page.
You may view your cart at any time by clicking on view cart in the green block to the top left of any screen!
You will be directed to the check-out page from there.