Shipping Information

General Shipping Information

We use FedEx to ship orders. Orders received Monday through Thursday before 8 am will ship within 48 hours. We do not ship on Fridays, Saturdays, Sundays, or Holidays. FedEx WILL NOT deliver to HOMES on MONDAYS!
If your order contains perishable food, our staff will check the FedEx transit times to your state. We will not ship unless we know your perishable items will be delivered before the weekend or Holiday. If that is not possible, perishable shipments will be held back and shipped the following Monday.

How much does shipping cost?

Shipping costs vary depending on your Zip Code and the type and weight of the items you have ordered. (We are located on the East Coast, so shipments going to the West Coast will be considerably higher). Shipping costs will be calculated once you enter your Ship-To address.
Read on to find out how to make your shipping cost more reasonable!
In most cases, the difference in shipping fees between an order of 2 items and an order of 10 items is only an additional $1.00. (Excluding heavy items like 55Lb bags of flour or #10 cans).
If you order one perishable item or 10 perishable items, it will ship in one 2" thick Styrofoam cooler with ice and dry ice.
FYI-Fill your cooler to the brim and your shipping cost will be more reasonable !
We do not offer Free Shipping!
In rare instances, when your order is over 70Lbs, our site can not calculate shipping cost once it is completed, we will email you with the shipping cost.

Can I order items online and pick them up at the Strip District store?

Yes, you can place an order on our website and pick it up at our retail store at 2010-2012 Penn Avenue. Specify the day and time you would like to pick up your order and we will deduct your shipping costs and have it ready for you. Orders and Party Trays must be placed before noon, Monday through Friday for next day pick-up. After you place the online order, you will receive an automatic confirmation email and then a separate email from us within 24 hours confirming your pick-up date and your total minus shipping costs.

Can I track my order?

Yes. On the day that we ship your order, you will receive an email from FedEx with a tracking number and instructions on how to check the progress of your delivery.

Can I request a specific delivery date?

Yes! Click the Special Requests or Notes bullet on the check-out page, and let us know when you want to receive the delivery. (If it is not possible we will contact you).

Can I ship my order to a business?

Yes, you can place orders to be shipped to a business. Just click the bullet for business delivery and enter the company name. Keep in mind that FedEx does not make any business deliveries on Saturdays.

Will Penn Mac ship to Alaska or Hawaii?

Any deliveries to Alaska or Hawaii cannot be shipped via FedEx Ground. You must select expedited shipping at checkout. Note: Express deliveries must be placed before 8 am Monday for a Thursday delivery, or before 8 am Tuesday for a Friday delivery. FedEx does not deliver Express packages on Saturdays.

How does Penn Mac ship frozen and perishable food orders?

We take special care in packaging and shipping all of our orders. Each order containing frozen and/or perishable food items is packed and prepared for shipment the day the order is scheduled to ship.
We use 2-inch thick Styrofoam coolers, ice packs, and dry ice. Our perishable coolers will only keep your food cold for 3 days. The last 24 hours of transit (delivery day), the dry ice is evaporated but the ice packs will keep the contents cool until your shipment is received. Upon receipt, your food should be refrigerated or frozen immediately.

Due to 3 day transit time for FedEx Ground orders to Montana, Wyoming, Colorado, Arizona, New Mexico, and Oklahoma and the western areas of Texas, Kansas, Nebraska, South Dakota and North Dakota, we only ship orders that contain frozen or perishable items on Mondays, Tuesdays, and Wednesdays. If you place an order of frozen or perishable food for delivery to any of these areas after 10 am on Wednesday, we will wait to ship your order on the following Monday.

We highly recommend that perishable or frozen items being delivered to the States of Washington, Oregon, Idaho, California, and Nevada or Western Wyoming be delivered by FexEx Express 3-day Express shipping.

Note: Express deliveries must be placed before 8 am Monday for a Thursday delivery, or before 8 am Tuesday for a Friday delivery. FedEx does not deliver Express packages on Saturdays.

Monthly Club Shipping

For Penn Mac's Cheese, Pasta, or Cooking Clubs:

Check out our Monthly Clubs Page for information.

Have general questions about ordering? Click Here.

FedEx Transit Times Map